ZubaPods Africa (FAQ)
Shipping
Q: Do you ship outside Nigeria?
A: Currently, we ship only within Nigeria. However, we’re planning to expand across Africa soon!
Q: How much does shipping cost?
A: Shipping is completely free on all orders—no minimum required.
Q: How long will delivery take?
A: Orders typically arrive within 4–7 business days from the time of purchase.
Q: How can I track my order?
A: You’ll receive a tracking number by email once your order ships. Use it on our Tracking Portal to check your order status.
Returns & Refunds
Q: What’s your return policy?
A: We offer a 30-day money-back guarantee. If you’re not satisfied, return your item within 30 days of delivery.
Q: How do I start a return?
A: Email us at info@zubapods.africa with your order number and reason for return. We’ll guide you through the process.
Q: Do I have to pay for return shipping?
A: Nope! All return shipping is free, whether it’s a change of mind or a faulty item.
Q: When will I get my refund?
A: Once we receive and inspect your return, your refund will be processed within 10 days.
Damaged or Incorrect Items
Q: My order arrived damaged or wrong—what should I do?
A: Please email info@zubapods.africa right away with photos or a video of the issue. We’ll fix it quickly with a replacement or refund.
Payment & Refunds
Q: How will I receive my refund?
A: Refunds are issued via your original payment method in either ₦ (Naira).
Q: My refund is late—what now?
A:
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Check your bank account.
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Contact your card provider or bank.
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Still no luck? Reach us at info@zubapods.africa
Still need help? 📞 Whatsapp us at +2349077115033 or email info@zubapods.africa