Refund policy

ZubaPods Africa Return & Refund Policy

At ZubaPods Africa, we want customers to shop with confidence. We accept eligible return requests made within 30 days of delivery.

Return Eligibility

To qualify for a return, the item must be unused and in the same condition in which it was received, with its original packaging and accessories where applicable. Proof of purchase or your order number is required.

To request a return, contact us at info@zubapods.africa and include your order number and reason for the return. Please do not send an item back before receiving return instructions from our customer service team.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us promptly at info@zubapods.africa. Please include your order number and photos or video where applicable so we can investigate and provide an appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, personalization, final-sale, or other reasons. Any product-specific return restriction will be clearly disclosed on the applicable product page.

Return Shipping

ZubaPods Africa provides free return shipping for eligible returns. Customers will not be charged return shipping for approved returns. Once your return request is approved, we will provide the applicable return instructions.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since we approved your refund, please contact us.

Contact Information

ZubaPods Africa
Lekki, Lagos, 101223, Nigeria
Phone / WhatsApp: +234 907 711 5033
Email: info@zubapods.africa