Refund policy

ZubaPods Africa Return & Refund Policy

At ZubaPods Africa, your satisfaction is our priority. That’s why we offer a 30-day money back guarantee. If you change your mind or encounter an issue with your order, we’re here to make it right—whether through a refund or an exchange.

How to Return an Item

1. Contact Customer Service
   Reach out to us at info@zubapods.africa to initiate your return. Please include your order number and reason for return.

2. Receive Return Instructions
   Our support team will provide a return authorization along with step-by-step instructions for sending your item back.

3. Package Your Return
   Ensure items are securely packed in their original packaging, including all accessories, documentation, and labels.

4. Return Shipping Label
   We’ll email you a prepaid return shipping label. Simply print it out and attach it to your return package.

5. Ship Your Package
   Drop off your package at the nearest designated courier office, as noted in your return instructions.

Return Window

• Eligible Returns: Within 30 days of delivery

Return Conditions

• Items must be unused, unworn, unwashed, and in original condition

• Must be returned with all original packaging

• Receipt or proof of purchase is required for all returns

Return Costs

• Customer Remorse (Changed Mind): Free

• Defective or Damaged Items: Free

• Return Method: By mail

• Label Provided: Download and print (emailed after return request)

Refund Currency

• All refunds are processed in Nigerian Naira (₦) or EUR (€) depending on the original payment method

Refund Processing Time

• Refunds are processed within 10 days after your return is received and inspected

• You’ll receive a confirmation email once your refund is approved

Refund & Exchange Policy

• All items are made to order and non-returnable unless defective

• If the product is faulty, we will replace it with an identical item of the same size

• Please check our size guide before placing an order to avoid sizing issues

• Returned items must be in unused condition

Damages and Problems

• Please inspect your order upon arrival

• If the item is defective, damaged, or incorrect, contact us immediately at info@zubapods.africa

• If possible, include a video or clear photos to help us resolve the issue quickly

Missing or Late Refunds

If you haven’t received your refund:

1. Double-check your bank account

2. Contact your credit card provider—it may take some time before your refund is officially posted

3. Reach out to your bank for updates

If you still haven’t received your refund after these steps, please email us at info@zubapods.africa.

Customer Service:

📞Phone: +234 907 711 5033

📧Email: info@zubapods.africa

🏠Address: Plot 7 Niyi Okunubi Street, Opposite Mecure, Lekki Phase 1, 101223 Lekki LA, Nigeria